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To handle replies automatically, open Reply Identification in the sequence editor, define your reply types, and choose what Jobin does when a reply matches each one.

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What this gets you

  • Replies are sorted for you, so you don’t triage them by hand.
  • The right next step happens automatically: a tag, a pipeline stage, or another sequence.
  • Your analytics count positive and negative replies accurately.

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Steps

  1. Open Reply Identification from the sequence editor.
  2. Check the starting reply types: Interested, Not interested, Maybe - Later, and the locked Inconclusive and Out of office rules.
  3. Add your own types. Give each a short label of up to 35 characters that describes the kind of reply. The AI matches the intent, so don’t list sample replies.
  4. For each type, choose what happens: Tag the contact, move them to a Pipeline stage, add them to another Sequence, or do Nothing and just categorize the reply.
  5. Set the Reply reporting category to Positive, Negative, or Unclassified, so your analytics count it correctly.
  6. Decide the two system rules: turn on Continue the sequence instead of stopping it for unclear replies, and Reschedule the sequence when this triggers for out-of-office replies (on by default).
  7. Save.

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Tips

  • A categorized reply stops the sequence for that contact. While a system rule is set to continue or reschedule, it can’t start another sequence.

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Ideas to get more from it

  • Move Interested replies to an interested stage and add a follow-up task.
  • Add your own reply type for something you see often, such as a referral.
  • Let out-of-office replies reschedule the sequence instead of ending it.