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To enrich contacts inside a sequence, add an Enrich Email & Phone step before your outreach action, then add a Condition after it that checks whether the details were found.

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What this gets you

  • You only enrich people who are actually in the sequence, so you don’t spend credits on contacts you’ll never message.
  • A condition after it means contacts you couldn’t enrich don’t silently fall through.
  • You decide what happens to them: a notification, a manual task, a tag, or the end of the sequence.

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Steps

  1. Add an Enrich Email & Phone step before the email or SMS action.
  2. Choose what to find: email, phone, or both. For email, choose whether to look for work or private addresses.
  3. Add a Condition right after it. Use Has email (or Has mobile phone for SMS) set to Must have, and match the email type to your enrichment.
  4. Put the outreach on the True path.
  5. On the False path, choose what happens to contacts you couldn’t enrich: Notify yourself or a colleague, create a Task to find the details by hand, Assign a tag such as needs email for later review, or end the sequence.

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Tips

  • Pro tip: always follow enrichment with a condition. Enrichment doesn’t always find what you asked for, and the condition lets you decide what to do either way.

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Ideas to get more from it

  • On the False path, create a task for yourself so someone finds the email by hand.
  • Assign a tag such as needs email, then review those contacts later.
  • Notify a colleague when a high-priority contact has no email.