> ## Documentation Index
> Fetch the complete documentation index at: https://docs.jobin.cloud/llms.txt
> Use this file to discover all available pages before exploring further.

# Inbox

> Read and reply to candidate conversations across email, social messages, and SMS, with full recruiting context beside them.

The **Inbox** keeps every conversation with a candidate or client in one place: emails, social messages, SMS, notes, and system events.
Open it from **Inbox** in the sidebar.

## Recommended workflow

1. **Open the Inbox** and filter to **replies only**, using a quick range such as **Today** or **This Week**.
2. **Open the first conversation** and read the timeline. Reply cards show whether it was positive, not interested, or a question.
3. **Check the context.** Look at the contact's pipeline stage and recent notes before you answer.
4. **Reply.** Write your message, or ask AI to draft one from the conversation, and add your own direction.
5. **Send.** Add CC or BCC recipients if you need to. Your draft is kept if you switch contacts first.
6. **Set the next step.** Create a task, change the stage, or add a note on the contact's profile.
7. **Finish the pass.** Filter by pipeline stage or tag to find conversations still waiting for a follow-up.

## Find a conversation

The contact list on the left starts with **Recently Contacted**. Search it (**Ctrl+Alt+S** jumps to the search box), and narrow it by:

* Pipeline, stage, and substage.
* Contact tags, included or excluded.
* The date of the last message, with quick ranges such as **Today** or **This Week**.
* Replies only, or all messages.

Searching and filtering the list never closes the conversation you have open.

## Read the timeline

Select a contact to see their activity timeline. Filter it by **All**, **Messages**, **Notes**, or **System** events.

* **Messages** show as email, social message, or SMS cards. Email cards show whether each recipient's delivery was accepted.
* **Replies** to sequences are labelled by intent, such as **Positive**, **Not interested**, or **Question**.
* **System events** record things Jobin did, for example that an out-of-office reply was handled.
* **Attachments** from email and social messages show in the timeline. Preview images, or download any file, with its name and size.
* **Older activity.** Search older activity and scroll back to the beginning of the conversation. You can also sync a contact's social conversation history.

## Write a message

Reply in the composer at the bottom, or open the advanced editor with your draft. **Ctrl+Alt+W** focuses the message.

* **Drafts are kept.** Switch to another contact and come back, and your unsent draft is still there.
* **Copy others in.** Add CC and BCC recipients on a one-off email, from your CRM contacts or any valid email address.
* **Personalize.** Type **@** to insert smart fields for the contact, the sender, the job, and custom data.
* **Draft with AI.** Ask AI to draft a reply from the conversation. Choose which messages it uses (all messages, emails only, social only, or SMS only),
  and add your own direction, such as "ask about availability for a short call".

## How-to guides

Quick, step-by-step answers for common tasks:

* [How to reply to candidates in the Inbox](/how-to/reply-to-candidates-in-the-inbox.md)
* [How to send an email with CC and BCC recipients](/how-to/send-an-email-with-cc-and-bcc.md)
* [How to add a note to a contact](/how-to/add-a-note-to-a-contact.md)

## Related

> **[Contact profiles](/contact-profile.md)**
>
> The full record behind a conversation.

> **[Sending accounts](/sending-accounts.md)**
>
> Connect the mailboxes and accounts you send from.


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